Bolchalk FReY's Blog


Keep Your Customers Coming Back with Stellar Customer Service
June 4, 2013, 3:36 pm
Filed under: Uncategorized

It’s no surprise that the most successful companies are engaged in proactive customer service. Offering great customer service leads to repeat business and brand loyalty. Here are a few tips to keep in mind for your business.

Get to know your customers

This is a no-brainer but few people take the time to build personal relationships with their customers.  Communicate and listen to your customers whether it be in-person, by phone or via email to make them feel like they are dealing with a real person.  Reach out to your customers on a regular basis. 

Be a double checker
Customers appreciate it when you take a minute to check on an item they’ve asked for or need help with. This step lets them know they’re being listened to and cared for.

Do something extra
Average service is about meeting the customer’s expectations. Great customer service is exceeding it and it is the little things that count. Send them handwritten thank-you notes, give them special offers on their birthday…by going the extra mile you set your company apart from the competition. 

Take the initiative when there is an issue
Offer several solutions to your customer’s predicament. If one doesn’t work, make sure you have multiple avenues to resolve their problems. This way, the customer knows you are trying your best to help them, and in the future they will not hesitate to come back to you, since they’ll know whatever problem they have, you’ll do your best to fix it.

Katrina Noble, Media Director

Advertisements

Leave a Comment so far
Leave a comment



Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s



%d bloggers like this: