Bolchalk FReY's Blog

Arizona Re-Branding Campaign
August 19, 2015, 3:45 pm
Filed under: Uncategorized

Daniel Scarpinato, gubernatorial press aide for Arizona Gov. Doug Ducey, announced that Ducey and the Arizona Commerce Authority have hired Heasley & Partners, a branding firm based in Scottsdale, to “polish the state’s image”. The administration hopes this move will increase economic development.

President of Heasley & Partners, Kathy Heasley, said that Arizona’s (questionable) reputation is largely based off of being the butt of many jokes on late night talk shows. These jokes range from our abominably low testing scores, being named the most corrupt state in the country by a Harvard study, and our immigration/discrimination laws.

Apparently just simply doing a better job of running our state and then publicizing that is not going to polish our image – no, we’re going to spend money to hire someone to come up with a brand and “catchphrase”, like “I (heart) NY” and “Don’t Mess With Texas”.

I’m not sure if by “economic development” they’re specifically looking for just tourism or for permanent residents to move, but if they’re looking for more residents they need to up their performance first. And if they’re looking for just tourism…they might want to actually build some attractions.

We’re already “The Grand Canyon” state, and that is a pretty good selling point – it’s a breathtaking view in a relatively cool part of Arizona. But if people are boycotting the state because they disagree with laws that are in place, it’s kind of a moot point.

What do you think? And if you’ve got some great ideas for rebranding our great state, Heasley & Partners in Scottsdale would probably love to hear it!

Leah Post

Mistakes Can Be a Big Success
August 12, 2015, 1:51 pm
Filed under: Uncategorized

Back in the good ol’ days (so like, the ‘80s or ‘90s), information on businesses, whether large or small, was definitely more limited than it is now. Scandals could be more easily swept under the rug, the money CEOs and upper management made wasn’t so easily accessible, and product or service information that could be potentially harmful (insert comment on Starbucks Pumpkin Spice latte here) just wasn’t as much of a concern. And businesses probably enjoyed certain perks because of the limit of information available to the public.

Not to beat a dead horse because I feel like I’ve read this phrase over and over and over again (and then some more), but the Internet – and social media – really have changed the way we receive information. Maybe it’s because I grew up with a computer (my dad bought one for our house when I was second grade, in 1998), but every piece of information that’s been allowed to surface to the public is just one click away and I can’t imagine a time where you had to wait for the newspaper to get news. And with so many new businesses that can now advertise and market themselves online for little to no charge, companies – even large corporations – who might have sold a sketchy product or service simply won’t survive. But certain businesses with a questionable past have perfected a PR move that puts them way ahead of the game.

I’m thinking specifically of Domino’s. With competition from other huge corporations, Domino’s was sinking drastically; their food quality was bad, the marketing was bad, it was just bad all around. Eventually the company changed its recipe (what a concept) but what they mastered was using their bad reputation to their advantage. Their ads were funny – who can’t appreciate depreciative humor? – and they were real. They didn’t just change their recipe and pretend years of bad food didn’t happen. They said, yeah, our food was pretty bad – sorry. They even made fun of some of the past recipes. But it’s actually working – Morgan Stanley called it a “leader in US delivery pizza” and sales have skyrocketed both in the U.S. and abroad.

Arby’s recently used the same technique in response to Jon Stewart’s incessant critique of the roast beef giant. Arby’s bought a spot on Stewart’s show that thanked him for his “friendship” (aka the frequent unflattering comments) and then dedicated a special sandwich (adorably called The Daily Deli) to the iconic host. So instead of attacking the beloved icon (smart move), the company played the game too, and it paid off big time – tweets about Arby’s soared 564% after the move.

The point is that people are a lot more cynical than they were before the Internet and not so in the dark about information and opinions. Companies are wise to acknowledge their mistakes and defeats – people appreciate honesty, especially now that we are often bombarded with messages promising something and then delivering something completely different. If you can find humor in it, that makes it all the better. We as a society are forgiving (for these sorts of things) and we love giving second chances and seeing comebacks. We’re all the more ready to give you another shot if you’re self-deprecating –that’s true both on an individual level and societal level.

Companies admitting mistakes and using excuses is something we see often, but those that make fun of themselves and go an untraditional way in marketing is something we don’t often see. And it’s really paying off for those companies.
Leah Post

A Millennial’s Take on Millennials
July 29, 2015, 2:15 pm
Filed under: millennials, Online marketing | Tags:

I read so many articles on the coveted “millennial” generation and how to advertise/market/appeal to them when I was brainstorming for this blog that I started to feel like I was reading about a species of animal or tribe in a foreign country. And that’s the problem with a lot of what is written about “us”; the authors aren’t “us”.


I often see articles written by people who are a few decades older than us that claim they’ve “cracked the code” on this millennial generation…I can tell just by reading the first few lines of the article if they really know their target audience. For example, the first suggestion one article made was to “Go Mobile”.


My first thought…well, duh. Sorry, but this article was written just a few weeks ago (in 2015), and if you haven’t been mobile for at least the last few years, you’re behind the times. A lot of people were using their phones to go online in 2009 – I definitely was, and I’m not even close to being the most tech-savvy millennial or individual in general. If I try and find your business on my phone (which I do…like daily) and you’re not there, I’m already on to the next business that is.


I finally read another article where marketing directors actually – gasp – asked a young (millennial) employee how they should market to his generation. His response?


“Stop trying so hard”. And I have to agree.


The thing is, “millennials” are such a diverse group of people that you can’t just market to a broad generation like you might have with Baby Boomers or GenX. Even with those generations, it’s dangerous to lump 70 million plus people together and say one-size-fits-all. You’ve got different genders, ages (18 year olds are vastly different than 34 year olds, so that right there can mess up your marketing plan), races, political affiliations, goals, careers, likes, dislikes, you name it that you have to take into account for who you’re trying to sell to.


My first piece of advice I can give, as a millennial, is (if you’re trying to market to us) to hire millennials who actually are interested in your product/brand and then ask for their input and thoughts on how it would be best marketed. Who knows better how to reach a target audience than someone actually in your target audience? Don’t just discount them because they’ve only been in the workforce for three hours. I can’t tell you how many times I wish I could tell people “that’s not going to work” or “you have it so wrong” when I read about people debating on how to market to “the young people”. Do what you want with what they have to say, but I would highly recommend at least asking.


Another piece of advice I read in articles constantly is “make an online presence”, either through Facebook or Twitter or Instagram. Which is great, but considering a lot of millennials are on these social media sites all the time, it has to be more. You can’t just create a Twitter account, get a couple hundred followers, and tweet once every week or two and call it a day. I’m not going to follow you or be a Facebook friend if there’s nothing there. Doing something different to engage with your consumers will get the millennials to talk about you on their Facebooks or Twitters or Instagrams and that’s the best way to market to young people. The Chive just did a great feature on a Facebook page created by two comedians called “Customer Service” that replies to ridiculous complaints people post on a company’s Facebook page. They’re hilarious, fun to read, and “with the times” – which even if you disagree with or don’t like, at least understand that a huge number of millennials are with the times and love companies that aren’t typical and go outside the box.


Lastly…although I’m sure the Baby Boomer generation would like to distance themselves from us entitled, narcissistic, and disconnected millennials, we’re not really that different in terms of what’s important to us. We’re facing the largest amount of student debt in history, and doing what we were told to do (by many Baby Boomers) – going to college – got us degrees but not necessarily jobs, and if we did get jobs many of them don’t exactly pay enough to justify this massive amount of debt that only grows the longer we can’t pay it off. So before you think that you’re marketing to a generation that will pay any dollar amount to have a product or service they like, think again. Price might not be everything that we look for, but it’s up there.

Leah Post



Yelp ~ flourishing or failing?
July 23, 2015, 12:55 pm
Filed under: Uncategorized

It’s been more than ten years since Yelp has been founded, and the online review site has grown to be one of (if not the) biggest consumer review website available. Since April 2015, it is estimated that the website averages about 142 million visitors monthly, and has accumulated around 77 million reviews. With over 2.1 million local businesses to review and an estimated $118 million quarterly revenue, Yelp is certainly in the big leagues now.


But with the value of Yelp stock decreasing and Facebook’s two latest actions – including the addition of professional and trusted reviews on restaurant Facebook pages and the new tool Place Tips, which features the photos and reviews of businesses from people you actually know – Yelp may have to rethink its credibility and concept. Are you going to Trust Christina C., someone you’ve never met, or a professional restaurant critic from New York Magazine? This is especially true since the website now has a new target industry: healthcare.


Yelp offers customers a rating from 1 to 5 stars in which they can judge their experience. That works fine if consumers are judging a business based on just one aspect (like cleanliness, or availability of products). But according to an article from DelawareOnline, healthcare isn’t being judged on a few general expectations, and people have very different mindsets when it comes to what makes their experiences with doctors and physicians positive and negative.


When it comes to doctors, people rate their experience as negative if the nurses or doctors are rude, or if they waited a long amount of time and their appointment with their doctor was a short amount of time. On the contrast, with physicians, it seems patients only care about the result (is the cancer gone? Can I move my arm?) and don’t even take into account wait times or staff demeanor. It’s not hard to see the difficulty; doctors and physicians do the best to treat a patient in the best way they see fit, and sometimes this means less than stellar results. Does that warrant a Yelp review that has real, damaging consequences to the doctor? Or should the patient simply accept what they are given?


The public’s expectations about other businesses are also extremely varying. Take restaurants, for example; when looking at Yelp reviews for one popular Tucson restaurant, the most recent review was given 5 stars. You’d think the review would be extensive, expanding on the food, service, and other details. Instead, the review said, “Such amazing food and an eclectic menu that my vegetarian girlfriend absolutely loves”. A 13-word review that barely gives any information about the restaurant doles out the highest praise. Meanwhile, a Yelp review that was given just a couple weeks ago read, “The food here is really good. I love the pastry case, I love the local coffee, I love the extensive menu. The problem is…waiting in line for 90 minutes or more” and was given only 3 stars for something the restaurant can’t do much about.


It seems that Yelp needs to do some rethinking: they need to cater more to their customers’ varying needs instead of giving a much too simple rating system that reflects not only many different aspects of businesses and now healthcare, but also a wide array of consumers that value many different aspects of those businesses. A restaurant’s good food but poor service might earn the business a 5-star Yelp review, or a doctor’s dedicated and effective treatments but cold bedside manner might earn a 1-star review. Yelp is still a powerful tool that can help or hinder a business; it’s both great, free advertising and marketing or can be a death wish to those businesses that receive a few bad reviews. If not…Facebook might become the new Yelp.


What’s Your Color Profile?
June 24, 2015, 5:29 pm
Filed under: Design | Tags: , , , , , , ,

As a senior graphic designer, choosing the correct color system for my projects comes as second nature. However, when I first started out, things were a bit confusing. Why couldn’t I just create everything in CMYK? What the heck is a PMS color?!

I found this great infographic that explains EVERYTHING you need to know before choosing the right type of color system for your next project. So whether you’ve been a designer for a while and just need a refresher or you’re just starting out and need some clarification… take a look at the difference between CMYK, RGB and Pantone.


Kristen Oaxaca, Senior Graphic Designer

Images Confusing You?
June 18, 2015, 2:19 pm
Filed under: Design | Tags: , , , , ,

what do they all mean?!

How do I know when to use which?!

If you’re frustrated with different file types and knowing which one to use for your different projects, check out the infographic below for some file type trivia and tips that will help you make the right decision!

FileTypesKristen Oaxaca, Senior Graphic Designer


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